Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFantastic course content, tutor and booking process
Tutor, course content, booking and course administration were all fantastic.
MOC Associates Ltd
Well organised course with a very good tutor
The tutor was very good at understanding our current skill levels and targeting the training material. I would also highlight Kiran who I dealt with in organising this course, there were no issues only ways to move forward. We have always used Bywater for our lead auditor training and I see no reason for this to stop.
National Security Inspectorate (NSI)
Excellent tutoring
I hadn’t been in a classroom for almost 30 years and Keith provided excellent tutoring and helped me understand what is a very complex subject.
AJW Group
Comprehensive course content
This is a new area of work for me. The content was comprehensive and allowed me to develop an understanding of the key concepts of ISO 27001.
Capita
Course content explained in a visual and interactive way
Keith was a brilliant tutor, he made it fun, explained the course content in a visual way and made it interactive. He allowed time for questions, nobody felt like the class dummy and he was both engaging and informative. A very funny man, who knows his stuff.
Cornerstone Telecommunications
A potentially challenging day was made both informative and enjoyable
Keith made a potentially challenging day both enjoyable & informative. Whilst my own circumstances don’t particularly lean towards the agenda, I took plenty from it and this was primarily due to the tutor.
Amentum