Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetRelatable to my job role
The tutor made the content relatable to my job role and easy to understand and apply to the business
Alzheimer's Society
Knowledgeable tutor
The tutor was knowledgeable and involved everyone in the course in a friendly manner.
Network Rail
Added value
The Tutor’s experiences added value to the content
A&L Mechanical Installations Ltd
Increased confidence
Having no previous knowledge of the standards I felt the Tutor used his experience to deliver the course at a level that was appropriate to the delegates. He covered all the criteria and ensured we had a full understanding of the topics before moving on. Thoroughly enjoyed the course and now feel more confident to apply what I have learnt into my job.
RG Wilbrey Consultants Ltd
Engaging throughout
The delivery of the training was good, the tutor ensured the content remained engaging to the candidates over the two days.
Network Rail
Enjoyable
I enjoyed the overview of the standard
Crew Technical Services