Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEnhanced understanding of ISO requirements
I enjoyed the ratio between presentation slides and activities/exercises. I appreciated the tutor providing enough time for discussions and brainstorm on issues on each slide. The tutor shared a lot of personal experiences and stories that helped in understanding the ISO requirements.
International Hydropower Association
Very informative
Very informative
AGC Automotive UK
Good interaction
Good interaction and management of the online class group
Purple Cow Training
Really interesting
The case study was really interesting
Unilever UK Ltd
Great group discussions
The tutor was very knowledgeable, approachable and great at facilitating discussions within the group.
Twma
A great experience
The competence, knowledge and experience of the tutor made the virtual training a great experience even though we were just two delegates. The available printed material that was followed and well explained by the tutor with real examples from experience combined with well planned workshops with the right amount of freedom and support when needed.
Simple QA Nordic AB