Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEntertaining, engaging and informative Tutor
The tutor was entertaining, engaging and informative.
Switch Mobility Limited
First class delivery of the course
First class delivery, tutor really knew the course and the standard, great discussions thoroughly enjoyed my time.
Robertson Construction Group Ltd
Tutor made the course enjoyable
The tutor made the course enjoyable and engaged us in the course which helped with our understanding of the process of auditing.
Lehvoss UK Ltd
Incredibly rewarding
I had no idea how packed the course would be with content that was brand new to me. It was challenging but incredibly rewarding.
NTH Solutions
Tutor added value to the course
My previous experience of online tutors has not been great, but in this case the tutor was engaging, relevant and added value to the course from personal experience.
MOD
Very helpful tutor
Our tutor was very helpful and then on the 2nd day of the course we used the knowledge of the tutor to our advantage.
Shepherd Gilmour Leeds Ltd