Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVery informative
I was amazed at how much information was delivered in the time allowed
Alzheimer's Society
Applied what we learnt
It gave us a good opportunity to apply what we had just learned into practical scenarios.
MOD
Improved understanding
The course provided an opportunity to understand better the key elements of the quality management process and the role of the Auditor.
West African Health Organisation (WAHO)
Easy & enjoyable learning process
The tutor is extremely knowledgeable and explained everything really clearly. He made the learning process easy and enjoyable.
Private
Very good
The tutor was very good. Explained everything clearly and the handouts and exercises were excellent.
Selected Interventions
Great tutor
Great tutor, very approachable and highly knowledgeable, made the subject interesting.
Amey Defence Services Ltd