Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell-paced, engaging training
The training was well paced, and delivered in an understanding, engaging, and understated way.
West Yorkshire Pension Fund
Outstanding delivery of the course
Delivery of the course was outstanding, Jill’s ability to capture your attention and hold it for long periods was a credit to her passion for the job.
Graphic Packaging International Europe UK Ltd
Invaluable professional experience from the tutor
The tutor brought a lot of his professional experience to the course which is invaluable, and increases the engagement of the course.
Gexcon UK Ltd
High standard of course delivery
Course was delivered to a high standard, tutor took time to explain anything that wasn’t clear.
UKHO
Really enjoyable experience
Mike is a fantastic tutor, he has a way of keeping everyone engaged, and I really enjoyed the experience.
Enrichment Technology Company
Relaxed and comfortable learning environment
The tutor was very friendly and relaxed, ensured that everyone in the virtual room was at ease and comfortable with the subject at hand.
Goonvean Group