Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetKept fully engaged by the excellent tutor
David was an excellent tutor, he managed to keep 12 people fully engaged for 2 days on the RCA course, which is difficult to achieve. He is likeable and a good mix of PowerPoint, stories and relating the course to our business. David is a real asset to Bywater.
Ancala Water Services
Complex auditing topics transformed into engaging and understandable lessons
I had the pleasure of learning from an exceptional course tutor during the course. Jeff transformed complex auditing topics into engaging and understandable lessons.
ULO Optics Ltd
Examples provided helped us to understand the course material
The tutor explained everything really well, providing examples to help us understand. He was also very friendly and made me feel comfortable.
Colorifix
Skills gained from the course will vastly improve the quality of my work
A really informative course. I have completed RCAs for some time but to expand the process and go into the granular detail will vastly improve the quality of the completed investigation.
Ancala Water Services
Would recommend Bywater to colleagues
Trainer has extensive experience, so even though I have language difficulties, I can still understand the content of trainer’s teaching. If there are suitable courses, I will also recommend my colleagues to attend the courses offered by Bywater.
Bureau Veritas Certification (Taiwan) Co. Ltd
Course content was adapted to suit the audience
Tutor was very engaging throughout and made the content appropriate to the audience.
Metropolitan Police Service