Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetImpressed by how well the virtual classroom worked
This was the first time using a virtual classroom, and was impressed with how well it worked. The addition of the breakout rooms was something new.
Arcadis
Outstanding course content, tutor and facilities
The tutor and course content was excellent, and the venue, especially the location and facilities, was outstanding.
Opec
Highly recommend the tutor
| Our Instructor Mel was amazing, very engaging, made the course very enjoyable and made things pretty easy to pick up, fantastic knowledge that was applied to all the scenarios we brought to her. Would recommend Mel as a tutor every day of the week. |
Intervention Rentals Ltd
Role play definitely boosted my confidence
I was surprised how quickly I could apply what I learnt from theory sections to the role play scenarios, definitely boosted my confidence.
Satra Technology
Tutor excellently handled any questions we had
Our tutor Mel has extensive knowledge and experience which helped enormously when we raised questions throughout the course. Her handling of questions was excellent.
J Murphy And Sons Limited
Brilliant tutor read the room well
| The tutor made the course enjoyable by getting the balance right between entertaining and seriousness. He knows how to read the room well and offered breaks just before we reached saturation point, he also took time to ensure everyone was at the same point and intervened if he thought we had reached a block, to address it and get us through it. He was brilliant. |
Satra Technology