Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetGreat insight into the world of quality
The course was delivered exceptionally well by Momcilo, he give a great insight into the world of quality, keeping every one fully involved throughout the duration of the course.
Orsted
Every question answered with clarity
Tutor was exceptional, interest on the course was kept at a very high level for the full day, explanation on & tuition was very clear & concise. Every question asked was answered & explained clearly without fudging over any topic. Very enjoyable, informative day.
RLC Ronaldsway
Brilliant, supportive tutor made sure everyone understood the content
I have never found a tutor so engaging whilst on a course. Keith was brilliant and supportive. He ensured everyone was on the same page and understood what he was explaining and considering people had flown in from different countries for this course and were doing it in a second language, I think that deserves a lot of credit.
SSAIB
Highly recommend
The course instructor was very knowledgeable, made the content very interesting and easy to absorb. Highly recommend.
International Nuclear Services (T/A Nuclear Transport Solutions)
Useful exercises and tools to apply the learning
The exercises were extremely useful in putting the learning into practice, and gave us the tools we need to apply our learning in the workplace. The tutor, John was very encouraging and gave useful feedback.
Star Dundee
Tutor understood our needs and personalised examples
Kieron was a very good tutor who made the effort to understand what we needed from the course and then took the time to apply examples to our specific industries.
Nec Group