Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOutstanding & engaging
The tutor for the course delivered the material in an outstanding fashion. Despite the necessity to move to online teaching, the tutor had obviously adapted with ease and was able to engage all the delegates throughout the 3 days. The material was covered in good time but with value added by the tutor to each slide/handout that was supplied. Engagement with the delegates was useful but not excessive, such that each delegate seemed to be fully engaged in the course and asking questions, as everyone felt comfortable to do so.
Peel Ports
Great rapport
Despite everyone attending virtually, the Tutor built a great rapport between all of us and it did feel just like being in the same classroom
Jacobs UK Limited
Breakout sessions
The break out sessions were a good idea because they made you think for yourself and put learning into practice.
Jacobs UK Limited
Clear instructions
Virtual classes are usually much more difficult to become engaged with, but our tutor did a very good job of ensuring the course was delivered informatively and kept everyone involved along the way. The exercises were presented well with clear instructions.
Pilon Ltd
A good experience
The Tutor was really knowledgeable and very helpful. I thought it would be difficult to learn this way [Virtual Classroom] but it was a good experience.
Fugro
First virtual classroom experience
My first virtual classroom experience and I was made to feel at ease.
Private