Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVirtual Classroom
This was my first training lesson which was delivered through Zoom and the tutor delivered this ease.
ABP
Exceeded my expectations
I found the training incredibly interesting and it exceeded my expectations. There were plenty of opportunities to test and challenge our learning through the individual and group activities, and this has made me confident that I now have a good understanding of internal auditing and that I can confidently apply my new skills at work. Everything exceeded my expectations. Course booking was very easy and the handouts arrived the next day. The quality of the training was excellent.
Atkins Ltd
Professional trainer
Training was highly beneficial with professional trainer. The Zoom meeting went well and when I had issues with my connection it was handled extremely well by Bywater.
Mars Egypt For Manufacturing
Helpful supporting documentation
The documents sent were really helpful in conjunction with the virtual classroom
Derbyshire County Council
Very relevant examples
The Tutor’s depth of knowledge and experience allowed the examples given to be very relevant and the emphasis to be placed where most needed given the attendees. To be honest I wasn’t sure what to expect from a virtual classroom event so my expectations weren’t really set beforehand. I was pleasantly surprised by the virtual environment.
Fugro
Really enjoyable class
Very good knowledge from the tutor, really enjoyable class.
Architectural Panel Solutions Ltd