Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVery good
Very good experience and having live examples which make the point being explained very good to understand
Expro
Very Knowledgeable Tutor
The Tutor was very knowledgeable and made sure that everyone had an understanding of each section before she moved onto the next area.
TWMA
The quality of the training was excellent
I didn’t really know what to expect, as this was my first virtual classroom training experience. However, the quality of the training was excellent, the tutor was very knowledgeable and was great at engaging everyone on the course. I was dreading the role play sections, but this turned out to be one of the most rewarding parts of the course
DHL Parcel
Friendly & engaging
The tutor was very friendly and engaging whilst presenting to the group. She was also very experienced and knowledgeable, which came across well.
Momentum Transport Consultancy
Delivered really well
First time been taught in Zoom – thought it was managed and delivered really well
Relyon Nutec
Better than I expected
Much better, easier and effective than I expected
National Trust