Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat knowledge of subject
Excellent enthusiasm over Zoom and great knowledge of subject.
Osbit Limited
Brilliant
Brilliant course leader, very well informed and very personable. Thoroughly enjoyed the course and will look at more for the future.
Concept Engineering Consultants Ltd
Engaging Virtual Classroom
It was just as engaging via Zoom as it should have been in the room
Public Realm Services
Very good
Very good experience and having live examples which make the point being explained very good to understand
Expro
Very Knowledgeable Tutor
The Tutor was very knowledgeable and made sure that everyone had an understanding of each section before she moved onto the next area.
TWMA
The quality of the training was excellent
I didn’t really know what to expect, as this was my first virtual classroom training experience. However, the quality of the training was excellent, the tutor was very knowledgeable and was great at engaging everyone on the course. I was dreading the role play sections, but this turned out to be one of the most rewarding parts of the course
DHL Parcel