Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent course
The Tutor was really engaging, friendly, knowledgeable and and as a result I achieved 100% pass rate and came away excited to use the skills learnt. Excellent course.
Mitie
Tutor presented course in an interesting and informative way
The tutor was engaging and presented the course in an interesting and informative way.
Photek Ltd
Online course worked really well
When I booked the course I thought there may be a disadvantage to doing the course online rather than face to face but the course worked really well and we broke out to rooms to do group tasks all from the comfort of our own homes.
Expro
Friendly, helpful and incredibly knowledgeable tutor
My tutor was incredibly knowledgeable and this came through in the training given. I was very pleased to find the course leader was friendly and helpful no matter how wide ranging the questions we had were. Very pleased.
Amtri Veritas Ltd
Other/current learning has been nowhere near as well presented.
Other/current learning has been nowhere near as well presented. The Tutor’s depth of knowledge was amazing and really helped support and enforce the learning. He understood what we needed to focus on.
NHS Arden And Gem Csu
Tutor was absolutely amazing
The Tutor was absolutely amazing, he literally embodied LEAN and talked about it with such knowledge and experience it was a delight to work with him. He gave some very practical applications of the LEAN tools and techniques which we are going to incorporate into our approach now.
NHS Arden And Gem Csu