Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWe all went away feeling like we accomplished what we set out to learn
The tutor made learning fun, different and interesting. Kept us all participating throughout the two days and we all went away feeling like we accomplished what we set out to learn.
PRV Engineering Limited
Cannot imagine the course content being delivered any better than it was
Excellent course tutor and I cannot imagine the course content being delivered any better than it was.
Storm Interface
Met all the needs and questions that I was aiming to answer
The content of the course met all the needs and questions that I was aiming to answer.
Xiros Ltd
Will help hugely with future audits
The Audit planning and carrying out the audit plan will really help hugely with future audits.
Helped us to think more about application of FMEA to our businesses
There were some practical sessions in between the training that helped us to think more about application of FMEA to our businesses.
Rigmar Group
Tutor was extremely patient
Tutor was extremely patient and intent on confirming our understanding.
Rigmar Group