Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetRemote learning worked better than expected
I wasn’t looking forward to learning remotely but it worked better than I expected it to.
Dalton Park Shopping Centre
I now know how to approach Risk Management in an organised documented way
I now know how to approach Risk Management in an organised documented way rather than the rather haphazard subjective approach used previously
Plexus Law
Tutor listened to all our needs of what we needed from the course
The Tutor adopted a lot teaching styles to reach everyone and carried out activities in an engaging manner. They covered what was in the syllabus but also listened to all our needs of what we needed from the course and assisted us with reaching those goals.
Soil Association Certification Ltd
The tutor kept the mood light and engaging
The tutor was knowledgeable, friendly and had a wide range of ‘real-life’ stories on which to draw in order to flesh out certain aspects of the course. Above all, the tutor kept the mood light and engaging.
Deca - Defence Electronics And Components Agency
Extremely knowledgeable and patient Tutor
The instructor was extremely knowledgeable, patient and found ways outside of the medical environment to explain theories; so no matter what peoples areas of expertise were, everyone would be able to understand.
Accora Ltd
This was my first Virtual training course and I was really impressed
This was my first Virtual training course and I was really impressed with the resources and the ability to still separate people into groups. The instructor can pop in to the groups to get a feel for what people are doing.
Accora Ltd