Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI returned to work excited to do my job again, after recently experiencing burnout in the office.
| As a topic which can be fairly dry, and with delegates with a range of 0 experience on the topic to a fair amount, the Tutor kept us all engaged in the course and made it thoroughly enjoyable. As someone who has recently been experiencing burnout at work, I returned to the office on Monday excited to do my job again.
I do need to add that the venue was also fantastic! |
Anglian Water Central Labs
Excellent tutor knowledge helped us through an intense course
| The tutor’s knowledge was excellent and help us through quite an intense course |
British Cable Company
Extensive tutor experience enabled me to apply the Standard to real-life situations
| The tutor’s knowledge and experience within the industry was extensive. This enabled me to apply the ISO to real-life situations. |
Royal Air Force
Tutor had everyone interacting and made the course very enjoyable
No question was too much to answer. The tutor had everyone in the class interacting, she knew the topics extremely well and made the course very enjoyable.
NMB Minebea UK Ltd
Tutor helped me absorb a surprising amount, leading to success in the exam
Volume of information to digest was quite intimidating, but the tutor was superb, he enabled me to absorb a surprising amount by the end of the week, resulting in a successful exam outcome.
Pennant Property Ltd
A great balance between learning and group exercises.
The Tutor was excellent at engaging the group and putting us at ease. There was a great balance between learning and group exercises which was expertly led by the Tutor.
Transport for London