Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent, supportive tutor made the training easier to understand and apply
| Tutor was excellent, very supportive but also applied common sense to a lot of the training, making it easier to understand and apply. That and a sense of humour made the course very informative, interesting and enjoyable. |
E B Bradshaw & Sons Limited
Tutor's passion for the subject matter made the learning experience easier
| Our tutor was highly engaging and knowledgeable. Her clear passion for her subject area meant it was much easier to take in the information and apply it, rather than having someone just read from the slides. |
Vehicle Certification Agency
Better than previous provider as it explained a number of RCA methods and tools
| Previously completed RCA training with a different provider which really only focused on one methodology. This was better as it explained a number of RCA methods and tools. |
RAF Odiham
My newfound knowledge of the component parts to RCA is great
| My newfound knowledge of the component parts to RCA is great. Firstly finding the problem and the techniques used for that, then RCA itself and how to confirm whether solutions work or not. All very useful. |
RAF Odiham
Personalised guidance/advice for delegates added a lot of value to the course
| The tutor was able to engage the group well, draw from his own experiences, and give personalised guidance/advice to delegates in a way that added a lot of value to the course. |
DAM Health
The learning was transferable to the real work setting
| The tutor used very real situations and the learning was transferable to the real work setting. A very thorough and professional tutor |
Hylomar Ltd