Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery interactive course with discussion
Although online, it was still a very interactive course with discussion. I particularly liked the group work in the breakout rooms.
Bostonair Energy Ltd
Training pack was laid out in a sensible and cohesive manner
| The training pack provided contained all we needed to know and was laid out in a sensible and cohesive manner |
BMW
New found appreciation
| I was familiar with auditing beforehand. The Tutor gave me a new found appreciation for why we have to be so meticulous when performing audits. |
Hepco
Tutor was very friendly and knowledgeable
| The tutor was very friendly and knowledgeable and made me feel at ease, especially when it came to the exam which I was very worried about. Even though the days were long and there was a lot of information to take in, I really enjoyed the course. I appreciated being able to learn in a group rather than online, I met some great people. I couldn’t fault the course content, the venue location, training room and lunch/refreshments. |
Rhodar Limited
Pitched in just the right place to empower the student to succeed in the audit environment.
| I was fortunate to take part in a 2nd party audit the week following the course. I found that the knowledge and skills learned were absolutely relevant and pitched in just the right place to empower the student to succeed in the audit environment. |
Spirax Sarco
Been on other ISO 9001 courses before and the one provided by Bywater was better
I have been on other ISO 9001 courses before and the one provided by Bywater was better and easier to understand. The workshops are a big help to understand how to apply what we learnt.
Bushboard