Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEverything was explained very well, I feel able to apply this in my job
| I am not the quickest at mathematics, but everything was explained very well and I feel like I could apply this in my role. |
G4S Facilities Management Ltd
The tutor kept us engaged throughout the course
| The tutor was very knowledgeable, and passionate about the subject, and therefore kept the attendees engaged for the whole course |
Bourn Hall Ltd
Tutor kept us engaged and motivated throughout, he made learning fun
Tutor made the course very enjoyable by applying a story to each relevant topic. He kept us all engaged and motivated throughout the course and certainly made learning fun.
Vygon UK
Tutor very engaging, able to apply real-life scenarios to course content
Very engaging, good at providing both personal anecdotes of relevancy to work and pulling examples and applications from the room to tie content to.
AESSEAL
Tutor was exceptional, tailored his teaching around needs of the students
The tutor was exceptional, giving context and examples to every aspect of the course. He was also aware of individual training needs and tailored his teaching around those needs.
Self-employed
Ability to do role plays was invaluable, excellent course content
My expectations were exceeded, mainly due to the excellent course content and a great tutor. The ability to participate in role play activities was invaluable – definitely something I will be able to translate into my workplace.
Lifescan