Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse covered a broad mix of topics, relevant to different industries
| The content covered a broad mix of topics that can be applied in many industries but also spanned the ‘bigger picture’. |
Refresco Beverages UK Ltd
Detailed course, lived up to my expectations
The course was detailed and in-depth, lived up to expectations.
in2solutions
Engaging and kind tutor, who made the course content interesting
| The tutor was very engaging and very kind to everyone. He made the content interesting. |
Bourn Hall Ltd
A very knowledgeable tutor helped me to cement the learning
| Really knowledgeable tutor who helped to cement learning |
Park Cake Bakery
Course prepared me for conducting an audit in my place of work
The course prepared me for conducting an audit within my organisation.
Royal Air Force
Course helped me answer questions our internal QM team were unable to!
Very helpful materials had the necessary information to help me provide some answers to lingering internal queries that had not been answered by our Quality team.
HL Display (UK) Ltd