Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent course materials
The course materials were excellent and will be useful reference guides
RWE Renewables
Tailored course content was extremely useful
The course content was good, and the fact that it was tailored to the business was extremely useful. The tutor was knowledgeable, took the time to explain everything clearly, and ensured that everyone actively participated in the training, which I thoroughly enjoyed.
Arcadis
Gained confidence to carry out audits easily
| I gained the confidence to carry out audits easily. |
Saudi Food and Drug Authority (SFDA)
Really helpful in consolidating my understanding of many of the topics
The tutor covered a huge amount of material across the week, but didn’t make it feel laborious at all, by giving us regular breaks and organising break-out groups really well. They put a lot of the content into real life context and drew upon their own experience, which was really helpful in consolidating my understanding of many of the topics.
Climate Impact Partners Limited
Tutor supported really good discussions among group members
| The tutor was very engaging and easy to listen to. Also encouraged and supported really good discussions among group members that drew on individuals experiences. |
Day Group Ltd
The tutor’s depth & breadth of experience was very helpful
The tutor’s depth & breadth of experience, which enabled him to provide many real-life examples of situations in the context of QMS auditing, was very helpful to compound my understanding and confidence.
Otis