Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetDefinite applicability
| Definite applicability to the auditing aspect of my role – I was fearful that the read-across would be limited. The tutor was also excellent. |
Capita
Tutor really brought the topic to life
| Tutor really brought the topic to life |
Network Rail
Found real ways to apply what has been learned to the organisation
| Highly extensive range of information regarding 5S and activities allowed for groups to find real ways that what has been learned can be applied to the organisation. Engaging. |
Cyclife Aquila Nuclear
Tutor went above and beyond to make the course enjoyable
| Tutor was very likeable and above and beyond to make us all feel at ease and enjoy the course. |
Custom Interconnect Limited (Group)
The tutor contextualised the content being taught
| Jeff was very clear with what he expected from us, he was very engaging and was able to provide many anecdotes and experiences to contextualise the content being taught. |
MOD
Gained confidence in myself through the practical sessions
| The practical sessions enabled me to apply the information we had learnt and gave me the confidence in myself. |
Animal and Plant Health Agency (APHA)