Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery useful to learn of all the ways that we can improve
It was very useful to learn about the gold standard from many different industries and where we sit with regards to other companies within medical devices and to learn of all the ways that we can improve. These have been fairly straight forward to implement and I believe will greatly improve our risk analysis procedures.
Advanced Medical Solutions Limited
Because English is not my first language I felt well supported!
The tutor was extremely professional but fair and made everyone at ease. Because English is not my first language I felt well supported!
NTT Data UK Limited
Tutor took time to find out about the trainees and how they would be applying the course.
The tutor’s knowledge and experience were excellent, he was very engaging and he took time to find out about the trainees and how they would be applying the course.
Bray & Slaughter
Really helped our company
The DEFRA tool we were given has really helped our company begin to calculate our carbon emissions.
Merit Office Installations
Full training experience in virtual classroom
I was unsure that a virtual classroom would provide the full training experience. But it did. It was very good.
Novartis Grimsby Limited
Created great opportunities for discussion
| Our tutor made the course both interesting and relevant. It also created some great opportunities for discussion of our current processes and what improvements we could make to be more likely to achieve accreditation. |
British American Tobacco (BAT)