Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery pleased with layout and useability of virtual classroom
| My first Virtual Classroom Course, very pleased with the layout, and useability. |
Topdental (Products) Ltd
Tutor made me feel at ease at all times
| The Tutor made me feel at ease at all times and made the course very enjoyable and interactive. |
Galliford Try Construction Limited T/A Scottish Water (GTCL)
Real world examples highlighted the usage of ISO 17025 in my work environment
| The real world examples given to us by our tutor Tim really highlighted the usage of quality in my work environment. It was like a great epiphany where concepts I vaguely understood and already applied were brought together in a cohesive unit, ISO 17025. |
Animal and Plant Health Agency (APHA)
Experienced tutor gave context to the course content
| Given her high level of experience, the tutor was able to give context to the course content and give examples that were relevant to each of our backgrounds. |
Optect
I never felt uncomfortable asking questions
| The Tutor went over and beyond to ensure we understood the course content. He was accommodating and kind, there was no judgment, and I never felt uncomfortable asking questions. I have a master’s degree from the university, and I have seen a lot of tutors, but I have never seen one like him. I am forever grateful to him. |
Private
Training materials will be fantastic revision going forward
| The course was full of information and the book we were given will be fantastic revision going forward. The tutor had a wealth of knowledge and experience working in the field and could explain to us ways he had implemented Six Sigma in various industries. |
Veka Plc