Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHelped me with my own work around QMS as a manager
The course allowed me to better understand the work my team of auditors undertake on a daily basis but it also helped me with my own work around QMS as a manager.
Rail Safety And Standards Board (RSSB)
Working with people from different areas was great
The course content and tutor were knowledgeable, working with people from different areas was great, booking was easy and the virtual classroom worked well.
South Tees Hospitals NHS Foundation Trust
Tutor applied the content to those in the classroom
Really impressed with the tutor. Didn’t just follow the book and teach through powerpoint. Applied the content to those in the classroom and made it more relevant and taught through discussion.
West Hatch High School
Tutor ensured the course content was relatable to industries we worked in
The tutor was very engaging, personable, and enabled the course to be very interactive. She listened intently to our responses and ensured the course content was relatable to industries we worked in.
DS Smith
I did not expect virtual training to be that effective
The course content was so well suited to the application of auditing in a real life situation. I did not expect virtual training to be that effective. The tutor was excellent and full credit is due.
Savills
Came away enthused to continue training in this area
Rather than coming away from a training course feeling like I simply “ticked the box”, I came away enthused to continue training in this area and with a foundation mindset to use in conjunction with the course materials.
Private