Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGiven lots of ideas that I could apply to my job
It was a very practical course, I was given lots of ideas that I could apply to my job.
Triple A Lift Refurbishments (Nw) Ltd
Very well structured and information was delivered very well
The course was very well structured and information was delivered very well, which allowed us to build on the course and apply the learnings during the case study.
British American Tobacco (BAT)
Tutor's passion and ability to teach the content in a relaxed way really came across
The tutor was extremely knowledgeable, however, what really came across was his passion and his ability to teach the content in a very informal relaxed way.
Capita
The tutor is an expert in ISO
The tutor is an expert in ISO and the way he presented with examples made the course very interesting, especially for chemists that like to be more objective (the interpretation of the ISO can be subjective).
British American Tobacco (BAT)
Really confident that I could do a really good job of an audit
I feel really confident that I could do a really good job of an audit.
Vertex Pharmaceuticals Europe Ltd
Tutor used a lot of real life examples to cement the learning
The Tutor was very knowledgeable, friendly, supportive and used a lot of real life examples to cement the learning. She was also very engaging albeit virtually but she kept the training interesting.
Nebosh