Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGave us the tools and confidence to conduct internal audits
| The course was delivered in a way by the tutor to give the attendee the tools and confidence to conduct internal audits. |
BM Trada
Any prior questions I had were answered promptly
| The booking process was simple, it was easy to find the relevant information about the course on the website. Any questions I’d had prior to the course starting were answered promptly. The printed course materials and pre-course work consisted of useful content. |
Sycous Limited
My ability to apply the standard in my workplace was increased
| The course increased my ability to apply the standard in my workplace. Tutor was able deliver a great insight into to standard from his own experience and also from the literature. |
Beauparc
Very happy with all elements of the course
| All very good. Excellent tutor. Good venue. Excellent content. Very happy. |
Ames Goldsmith
Found the virtual classroom interactive and easy to use
| I enjoyed the virtual classroom format and found it easy to use and interact with others on the course. |
SMI Ltd
Extremely knowledgeable and professional tutor
| The tutor was extremely knowledgeable and presented what he knew very professionally while also keeping it from being boring. |
Four D Rubber