Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor was nothing short of exceptional
| For me, the tutor makes the course, he was nothing short of exceptional in his knowledge, experience and delivery. |
National Grid
Clear, confident and knowledgeable Tutor
| The Tutor was really clear, confident and knowledgeable. |
Hemsley Fraser Group
I'll have no problem choosing Bywater as a provider in the future
| There wasn’t a low score or anything that I felt wasn’t as good. Accommodation was lovely, course content and delivery was great and I’ll have no problem choosing Bywater as a provider in the future. |
Centrica Storage Ltd
Tutor really gave life to the information
| The tutor was very engaging, telling lots of interesting stories linked to the content, and really gave life to the information. |
East Riding of Yorkshire Council
Extremely knowledgeable Tutor with practical experience
| The tutor was extremely knowledgeable with practical experience of the subject matter he was delivering – not just a “theorist”, as so often the case with some training. |
British Airways
I felt that I could actually go and do an audit!
| Coming out of the training, I felt that I could actually go and do an audit! |
Network Rail