Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFelt like I was part of an interactive learning group
I was pleased by the level of interaction between myself, the tutor and other delegates. It felt like I was part of an interactive learning group rather than just hidden anonymously behind a screen.
Palmer Environmental
Now I feel that I can be an internal auditor for my company
The Tutor explained things very well and made the course easy to understand. Before I started the course I felt like a deer in the headlights, but now I feel that I can be an internal auditor for my company.
Ateq
Tutor gave worthwhile feedback to each delegate
The Tutor made the content interesting and really gave some worthwhile feedback to each delegate which I’ve never had before.
Private
One of the best courses I have been on
I would say this is one of the best courses I have been on, I took a lot way from these two days.
Vivid Homes
Surprised how seamless the virtual course was
I hadn’t attended a virtual course before and was surprised at how seamless it was and with the ability to do breakout rooms.
Hampshire Constabulary
The group sessions and discussions most exceeded my expectations
The group sessions and discussions most exceeded my expectations because I wasn’t really expecting to have this sort of activity as part of the course.
Animal and Plant Health Agency (APHA)