Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOutstanding Tutor
My tutor was outstanding – patient, understanding and helpful with a brilliant way of teaching the content.
Barbados Maritime Ship Registry
Given me the confidence to understand how to use auditing skills in the futur
The Tutor was very engaging and made what could have been a long day, into a fun and interesting course. He was able to relate real world examples into the learning and has given me the confidence to understand how to use auditing skills in the future.
Porvair Filtration Group Ltd
I can immediately see how this will be useful
I can immediately see how this will be useful in a number of our ongoing projects and for future business improvement.
Scientific Management International
Tutor took me from minimal knowledge to passing course
Tutor kept class engaged at all times and effectively explained teaching material in various ways to ensure all attendees understood the topic of discussion. Tutor took me from minimal knowledge to passing course.
Price Building Services Limited
Given lots of ideas that I could apply to my job
It was a very practical course, I was given lots of ideas that I could apply to my job.
Triple A Lift Refurbishments (Nw) Ltd
Very well structured and information was delivered very well
The course was very well structured and information was delivered very well, which allowed us to build on the course and apply the learnings during the case study.
British American Tobacco (BAT)