Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBetter understanding of ISO 9001 after the course
I wasn’t an expert in ISO 9001. I feel I had a better understanding of this after the course, and I am currently putting this into practice. The tutor was great and explained everything really well.
Lanes Group Plc
The week flew by
The Tutor made the course really enjoyable! I felt it was paced perfectly for such a long course – I was initially apprehensive when I first saw the intensive timetable – but the tutor kept the whole group engaged with his brilliant and funny stories, and the week flew by.
Private
I would definitely recommend anyone to attend
Being new to environmental matters, I felt this course and its content was ideal. Everything was explained very well by the tutor, I learnt a lot and will be able to apply to where I work. I found the breakout groups very helpful as it gave everyone the opportunity to express their opinions on the topic as well as being able to network. Overall the course was very well presented and enjoyable. I would definitely recommend anyone to attend.
Evolution Foods Ltd
Enthusiastic Tutor
The Tutor was so enthusiastic about the course and was willing to share all the information at his disposal. The tutor made sure there was clarity and allowed rooms for questions.
UK Health Security Agency (UKHSA)
I felt I learnt a lot more than I expected.
The tutor was brilliant. It was lovely to have someone who knew their subject so well and was able to give scenarios that would help make the audience understand better. I felt I learnt a lot more than I expected.
EKHUFT
More confident now I have completed the training
| We are to begin monthly audits in each department. I will be able to do this with more confidence now I have completed the training. |
Howdens Joinery Co. Ltd