Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReal-time feedback and practical discussions
| Good case study material and engaging role play activity with real-time feedback and practical discussion. |
Venator Materials UK Limited
The tutor was able to relate practical examples to the learning
| Kieron was very knowledgeable regarding the course content and was able to relate practical examples to the learning. |
Expro North Sea Limited
Virtual classroom worked really well
| The virtual classroom worked really well compared to some others I have used. |
The James Hutton Institute
Tutor provided valuable insight
| Tutor was extremely knowledgeable, sharing experiences from his career to provide insight you wouldn’t pick up from simply reading the standard. Made a naturally boring subject very enjoyable. |
AIS Survivex
Great tutor - I never lost my focus
| The way the tutor taught was great. He made the content very understandable with the examples and I never lost my focus. |
Derivco Sports
Couldn't have asked for anyone better to deliver the course
| We had Alan Carr as our tutor and couldn’t have asked for anyone better. Definitely made the course more enjoyable for everyone there. Very informative and was never bored with what he had to say. |
Stokvis Tapes Ltd