Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI left feeling confident in application of the standard
| Content was spot on and I left feeling confident in application of the standard. Tutor was excellent too, kept to timings and was knowledgeable and easy to understand. |
London And Southeastern Railway
Excellent training materials and fantastic Tutor
| The training materials provided were excellent and the tutor was fantastic at explaining the content. |
Severn Trent Water Ltd.
Course exceeded in terms of how I may apply the learnings in due course
The tutor was excellent and made a potentially very dry subject interesting – the pace was good also and practical applications were useful. The course exceeded in terms of how I may apply the learnings in due course.
Severn Trent Water Ltd.
Very supportive and professional Tutor
| The Tutor made a tedious subject more entertaining, with his engaging teaching methods. He was very supportive and professional, and l will definitely be utilising Bywater’s services in the future. |
GP Strategies Poland
Tutor clearly an expert in this area
| Fantastic tutor that went through each area in an interesting manner, using examples from prior experiences. Lots of energy, engaging, clearly an expert in this area. |
Severn Trent Water Ltd.
Knowledgeable and flexible Tutor
| The tutor was very knowledgeable, any queries that were something new they would check and confirm back to us. They were also flexible as we had people in different time zones and a few who had to miss bits of the course but the tutor noted the sections they missed and went back over with them in a break or at the end of the day to ensure they covered it all. |
Capita