Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThis course will be very helpful
| Very practical approach to all of the subject; very good trainer with an engaging and inclusive manner. Everyone seems to have valued it. This course will be very helpful both in gaining ISO certification and in improving our BC management system. |
Clear and concise explanations
| The tutor was very knowledgeable, explaining in a clear and concise way, which enabled myself to reflect and identify how to implement an internal audit schedule and undertake audits. |
Azura Engineering
Tutor provided excellent feedback throughout the course
The tutor ensured we all understood the role of the auditor and the requirements of ISO 27001:2022 and provided excellent feedback throughout the course.
Huber+suhner Polatis Ltd
Tutor made it interesting with personal insight and experience
| It is a complex subject and the tutor made it interesting with personal insight and experience, and it helped me to understand the subject better. |
Vinci Construction Management Ltd
Tutor made the entire experience a lot of fun
| Always apprehensive about completing courses online, however the tutor ensured to interact with everyone and made the entire experience a lot of fun. |
SRT Marine Systems Plc
Tutor made the 2 day course very engaging
| The tutor presented the content in a very professional way and made the 2 day course very engaging, with all attendees participating in a balanced way. He had very good knowledge of the standard and communicated very well. The audit roleplay was particularly very good and enjoyable. |
Huber+suhner Polatis Ltd