Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor kept interest and motivation high
The tutor was very knowledgeable, however he excelled in being able to read the room, quickly changing tact and using personal experiences to keep the interest and motivation high.
Private
Now have a good understanding of how to apply the standards to my day to day work
Very good tutor, gave us plenty of examples on where and how to best apply the many clauses listed in IATF 16949 & ISO 9001. Now I have a good understanding of how to apply the standards in my day to day work routine and am confident in performing internal audits, regardless if it’s a system, process or product audit.
Truck-Lite Europe Ltd
One of the best tutors I have had the privilege of being on a course with
Tutor had amazing knowledge and was one of the best trainers/tutors I have had the privilege of being on a course with.
Costain Ltd
Tutor was very observant of everyone's needs
The Tutor managed to make the course interactive and interesting. He was very observant of everyone’s needs and knew when the group needed a break. There is a lot to learn on the course and I feel the tutor managed to make it not seem so daunting.
Hertfordshire Constabulary
Course workbook was a nice extra
The course workbook was a nice extra. Clean place to keep notes and refer back to at a later date.
Strathclyde Partnership For Transport
Professional and engaging Tutor
The Tutor was very professional and kept the virtual room engaged.
West Midlands Police