Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOne of the best, most enjoyable courses I've attended
| The tutor, the course content and the balance between theory and practice (all fit within a slightly condensed 1.5 days) was great! One of the best, most enjoyable courses I’ve attended. |
Qinetiq Target Systems
First-class teaching style
| Kieron’s teaching style was first class. He was patient and understanding, gave lots of real life situations to help apply the learning to each individual student. He kept us engaged throughout the week. |
Home Office
Course content can be applied far more widely than expected
| The content was far more useful for day to day activity than expected. Many of the concepts can be applied outside of a formal audit activity. |
Network Rail
Excellent course materials
| The course content was really good. The reading materials provided before the course were also excellent. |
KPMG
Tutor made it a very fun and enjoyable experience
| The tutor explained all material in a manner that everyone on the course could understand and apply in their roles regardless of what industry they work in. The tutor kept everyone engaged and made all the tasks that would normally be embarrassing and awkward into a very fun and enjoyable experience. |
No1 Training Company Ltd
Pleasantly surprised by how well the virtual classroom worked
| I didn’t expect the virtual classroom to be as interactive and engaging as it was especially with the group work. I thought it would be hard to split into groups and do it virtually but actually it was quite the opposite! I was pleasantly surprised! |
APHA