Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetRight level of challenging
The tutor made the course very interactive. There was also a good amount of differentiating learners needs and abilities which was accommodated seamlessly. The course was challenging at the right level.
Tetra Consulting Ltd
Extremely well presented course
Good level of engagement with delegates. Extremely well presented with concise delivery within the timescales.
EDF Energy Ltd
Effective and fun course with a really great trainer
Karen really is a great trainer, being able to make a full on two day training course effective and fun. She really is fabulous.
Royal College Of Psychiatrists
Engaging online learning
Online learning isn’t always the easiest to facilitate and the Tutor, John, made this engaging from the very beginning.
Babcock International Group
Can immediately apply the learning to my role
I now have an understanding of what to expect from an audit conducted under the standards and can apply that directly to my role almost immediately after completing the course.
DVSA (Driver & Vehicle Standards Agency)
Head and shoulders above any other investigation training
This is head and shoulders above any other investigation training I’ve done. I wasn’t expecting to be able to apply so much to what I do. I’ve never been on a course where the material was shared so readily. The examples were good and relevant, and the tutor was fantastic too.
Saint Gobain