Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetLearnt a lot more than expected
In total honesty, I went into the training thinking I was well versed and knew a lot on the subject. On reflection, there were still so many things to learn and the different approaches explained at the training have given me lots to think about.
Travis Perkins Plc
Very personable tutor
Tutor was excellent, very personable and knowledgeable. They drove the course along in a good, friendly manner.
SeAH Wind Ltd
Exceptionally well delivered course
I had the pleasure of attending the ISO 17025 course, and I must say the tutor delivered it exceptionally well, clear, engaging, and very professional.
Second to none engagement and support
The tutor was brilliant, the level of engagement and support was second to none.
Capita
Clear and well-organised teaching style
The tutor made the course truly engaging and easy to understand. His teaching style was clear, well organised and focused on making complex topic simple . His dedication and enthusiasm stood out.
Capita
Really interesting and digestible presentation
It was really interesting and presented in a digestible format that made it easy to understand for those of us who’ve never been exposed to certain terminologies and processes before.
West Midlands Police