Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAbility to 'break out' into groups worked well
| The ability to ‘break out’ into pairs or groups was a good feature of the online platform and worked well. |
Ortus Technology Ltd
Tutor was adapted to course participants' needs quickly
| The tutor was knowledgeable and able to adapt to the course participants’ needs quickly. |
IMSM
The tutor really made a difference
| The delivery of the course material and knowledge of the tutor really made a difference to how engaged I was and my overall understanding of ISO 9001. |
Eastman Chemicals
The tutors ability to reference and expand freely on every example really helped
| Great detail and explanation along the way. The tutors ability to reference and expand freely on every example really helped. |
McLaren Automotive Ltd
Tutor made the content very easy to discuss
| Very likeable and approachable tutor, he made the content very easy to discuss and it was a very open session. |
St Modwen Properties Limited
The tutor made the learning experience very enjoyable
Great tutor, very engaging and full of encouragement without being too pushy. He made the learning experience very enjoyable.
Becton Dickinson