Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExceptional training
| Exceptional training and guidance on every stage of the training. |
Mitie
Creative and engaging tutor
| Simon was creative, engaging and delivered a course that was informative and fun. |
Network Rail
Tutor kept us intrigued and interested
| The tutor Richy was great and extremely professional in delivering the course content. He kept us, the course attendees, intrigued and interested – this is very important when trying to acquire new knowledge and skills! |
Mott MacDonald Ltd
Tutor made the day engaging and informative
| The tutor made the day – which could have been very dry – engaging and informative. Engaging well with the delegates. |
DSTL
I never got bored
| I didn’t have high expectations for the Tutor but Steve was not just knowledgeable & informative, but funny & engaging so it kept everything interesting. I never got bored. |
Francis Brown Limited
Most engaging, knowledgeable and relatable tutor I have come across
| I have some experience of reviewing and delivering online training and Richy was by far the most engaging, knowledgeable and relatable instructor I have come across. He made the sessions work given a desperate group with differing levels of experience and with two people whose first language wasn’t English. |
Arc