Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOutstanding at tailoring to our needs
| Tutor was outstanding in tailoring to our needs. |
Network Rail
Extremely knowledgeable tutor provided great advice
Tim is extremely knowledgeable, provides great advice and is able to deliver the course in a way that keeps everyone engaged. His timing and pace was also excellent.
The Royal Mint
Enabled the process of making the necessary alterations to our workplace
| Our workplace needed some alterations and this has enabled this process. |
Now Managed Learning Services
Surprised by how much I was able to learn
| I was going in with expectations that it might be too much for me to take in but it was so well explained, I was surprised by how much I was able to learn in that time. |
The Royal Mint
Tutor was very good at keeping the course interesting
| Measurement of Uncertainty can be a bit dry when learning based on the amount of stats involved, but the tutor was very good in explaining and keeping the course interesting. He was able to manage the virtual classroom well and also the breakout rooms which was a first for me on a training course. |
Private
Fantastic, knowledgeable and energetic tutor
| Karen was a fantastic tutor – energetic and very knowledgeable about the subject matter. |
Expro North Sea Limited