Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetKnowledgeable tutor encouraged participation
| The tutor encouraged participation from everyone on the course and was very knowledgeable in the field. |
Kier Highways
Very fun and interactive course
| The tutor was extremely engaging – made the course very fun, interactive and had some great stories to tell which makes you remember lots of specific info on the course. |
Inidam Ltd
Tutor tailored relevant examples for the group
| The tutor had excellent knowledge of the subject, was able to link the course content to real life practice, and tailor the examples and illustrations to relevant examples for the group. |
Balfour Beatty
Very friendly and supportive tutor
| I have autism and anxiety about unfamiliar situations and meeting new people. I was very concerned about the course and how I would cope with the interactions, but the tutor was very friendly and supportive across all scopes, and the delegates were all kind and forthcoming. I was worried that, having not been in an educational setting for many years, I wouldn’t cope well, but the content was easy to understand and all worries were eliminated. |
B L Acoustics Ltd
Tutor was a breath of fresh air!
| My expectation of trainers within external companies was low, due to experience of extremely poor tutors historically. However, Steve was a breath of fresh air! Loved his style, engagement, attention to detail, and making all relatable by his examples from real life. |
Beldam Crossley Ltd
Useful for both beginners and those with more experience
| Useful for both beginners and those with more experience. |
Animal and Plant Health Agency (APHA)