Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe tutor made this course
| The tutor, Sara, made this course. She had the human element and made some of us who are very nervous in this sort of setting, relax and join in the session. Also I couldn’t fault the venue or the venue staff that made such an effort in keeping us well fed and watered. |
John Peck Construction Ltd
Tutor is a real credit to Bywater
| The tutor for the course was excellent, she made the course very enjoyable and had a very good understanding of the content and was able to explain it very well. She is a real credit to Bywater. |
Altus Group Ltd
Content delivered in a way that everyone could understand
| Tutor was brilliant, delivered the content in a way everyone could understand. He was very good at managing each person on the course and making sure we were all progressing throughout. |
NP Aerospace Ltd
Relaxed and friendly training environment
| The tutor made the training environment really relaxed and friendly. Raising any questions and queries during the sessions was not an issue. Knowledge of the tutor was excellent in all elements. |
Evolution Employment And Training
First class course
| First class course with great knowledge depth by the tutor. |
Hemsley Fraser Group
Lots of interactions and opportunities to talk
| Great presentation style with lots of interactions and opportunities to talk about real life experiences which all made for an enjoyable and informative course |
Beldam Crossley Ltd