Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWalked away with a much broader knowledge and understanding
| Both the course content and the detail the tutor went into was brilliant. I had no experience in auditing or health and safety prior, however I feel as though I have walked away with a much broader knowledge, understanding what is required to adhere to all three standards. |
Sitek Consultancy Services Ltd
Set me on the correct path to draft a QMS for my business
| I have been tasked to draft a QMS for my business and the workshops throughout the course have set me on the correct path and hopefully lead to full accreditation of ISO 9001:2015. |
MOD
Tutor was excellent at explaining and giving direction
| I had no idea on how to implement a QMS that was compliant with the ISO 9001 standard and also had very little understanding of what it was in general. Jill was excellent at explaining this and giving direction on how to implement it effectively. |
Dkc Construction Ltd
Tutor gave me confidence
| Our tutor made the course, plain and simple. Her knowledge and personality gave me confidence in the learning and understanding of the topic. |
Mott MacDonald Ltd
Left the course with a skill set that exceeded my expectations
| Left the course with a skill set that exceeded my expectations. |
Scottish Power C O Hemsley Fraser
Tutor more than able to answer our many questions
| The tutor made it an interesting course and the subject matter manageable. He was more than able to answer our many questions in a logical and effective way. |
Lincolnshire County Council