Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe tutor made the week very enjoyable
| Richie’s subject knowledge and delivery style was really good, he made the subject interesting and engaging. Richie made the week very enjoyable. |
PM Group
Outstanding tutor - patient and knowledgeable
| The tutor (Mel Horne) her knowledge, patience and ability to get the training over in a way that was easily understood with relevant comparisons to all the industries that attended the course was outstanding. |
Blue Flame Certification Ltd
Tutor helped with my confidence a lot
| Mike helped with my confidence a lot on the course as I was very new to ISO and others had a lot of experience. |
Trusted Technology Partnership
Everything makes sense thanks to the tutor's patience and teaching
| Peter Clarke is a great tutor. He made me understand better the standards and everything makes sense to me thanks to his patience and good teaching. Peter answered all my questions and always gave me good examples to help me to have a good understanding of everything. |
Klinger Ltd
Tutor elevated the atmosphere!
| The tutor was very knowledgeable and interactive with all the participants. He also gave lessons through stories of his experience which elevated the atmosphere of the session! |
Aioi Nissay Dowa Insurance Company Of Europe SE
Expanded my knowledge much more than expected
| It has expanded my knowledge much more than I thought it would. |
Atkins Realis