Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOne of the best courses I have ever attended
| The tutor was brilliant so personable, approachable, explained everything and gave loads of examples so we all understand everything, but most of all he was so engaging, one of the best courses I have ever attended and got loads out of it, the tutor made it so relatable to our business which was a massive help. He was excellent. |
Road Chef Motorways
Space created for open discussions and sharing of experiences
| Very engaging and personable, creating a great space for open discussions and sharing of experiences. I’d also rate the venue highly. The facilities and catering were top notch. |
General Medical Council
Tutor made an effort to include everyone in discussions
| Our tutor, Gary, was extremely friendly and helpful, and made the course very enjoyable. He had a lot of useful knowledge and facts that were not just being read from the course presentation. Gary also made an effort to included everyone in discussions which was really helpful as I can sometimes be nervous about joining in. |
Fontaine Fifth Wheel Europe (A Trading Division Of The Marmon Group)
All in all, the course was great
| The content was much easier to understand after having gone through the course and being taught by the tutor, Richard was one of the best tutors I’ve had out of all my courses, he took the time to explain things thoroughly if needed and constantly asked if the pace was OK. All in all, the course was great. |
Fuse Rail Ltd
Well structured and timed course
The tutor structured and timed the course well, so that we were not bombarded with information, and gave us short breaks which were great as I was able to walk away and have a minute, and come back fully concentrated.
Fontaine Fifth Wheel Europe (A Trading Division Of The Marmon Group)
First-class course
| Paul was excellent, delivering a first-class course. 10 out of 10 for Paul. |
Gilmour & Dean Eurostampa