Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExperienced tutor gave context to the course content
| Given her high level of experience, the tutor was able to give context to the course content and give examples that were relevant to each of our backgrounds. |
Optect
I never felt uncomfortable asking questions
| The Tutor went over and beyond to ensure we understood the course content. He was accommodating and kind, there was no judgment, and I never felt uncomfortable asking questions. I have a master’s degree from the university, and I have seen a lot of tutors, but I have never seen one like him. I am forever grateful to him. |
Private
Training materials will be fantastic revision going forward
| The course was full of information and the book we were given will be fantastic revision going forward. The tutor had a wealth of knowledge and experience working in the field and could explain to us ways he had implemented Six Sigma in various industries. |
Veka Plc
Definite applicability
| Definite applicability to the auditing aspect of my role – I was fearful that the read-across would be limited. The tutor was also excellent. |
Capita
Tutor really brought the topic to life
| Tutor really brought the topic to life |
Network Rail
Found real ways to apply what has been learned to the organisation
| Highly extensive range of information regarding 5S and activities allowed for groups to find real ways that what has been learned can be applied to the organisation. Engaging. |
Cyclife Aquila Nuclear