Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe information was made easy to absorb
| Rachael was an excellent tutor who made it very interesting and easy to absorb the information. She interacted well with us and was knowledgeable. The pace of the day was good, and I found having the paper booklet really useful to make notes in. What I learnt has given me more information to help me with my role. |
Natural Environment Research Council
Extremely engaging tutor
| Dave was extremely engaging and kept my attention throughout the entire week. |
EDF Energy Ltd
Best tutor I've ever had
| Dave Ashton was the best tutor I’ve ever had in 14 years of working. |
EDF Energy Ltd
Now feel confident to apply this knowledge on my auditing journey
| Mel was very engaging which made the course a joy to be on. Her passion and knowledge was inspiring and I feel I have learnt a lot on this course. I feel confident now to apply this knowledge on my auditing journey. |
Oak Dry Lining
My colleagues and I were very impressed
| The tutor made an intensive schedule on a ‘dry’ subject very interesting. My colleagues and I were very impressed with how he covered the course content and used the workshops effectively for reflecting and reviewing our learning during the two days. |
Hertfordshire Bc
Relevant, interesting and precise content
| Mike is a wonderful tutor, he made the content relevant, interesting and precise the whole way through. |
Regulus