Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetEveryone had a chance to contribute to the course
| I like how the course was delivered – it was an open discussion. Everyone had a chance to speak and the tutor was always listening carefully. |
E-Leather Ltd
Tutor encouraged us to really think about the topic
| David was engaging, easy to listen to and also pushed us to really think about the topic. |
Jacobs
Extremely impressed by the tutor's dedication
| The tutor went above and beyond what was expected. I was extremely impressed at her dedication throughout the 3-day course. |
Aquaterra Energy
Looking forward to using what we learnt
| Looking forward to changing a bit in the office using what we learnt. |
Greene King Brewing & Retailing Ltd
Excellent course structure and really effective course materials
| The course structure was excellent, the prepared materials were really effective especially with Tim’s ability to take notes and annotate directly onto the slides. The materials for the scenarios were especially good. |
Thatcham Research
Thought it would be overwhelming but found it incredibly straight-forward
| I was fully prepared to be overwhelmed by the topic but found it incredibly straight-forward to understand. |
Thatcham Research