Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetComfortable environment to interact and learn
| Very knowlegable tutor, injected humour into course which encouraged a comfortable environment to interact and learn. |
Energizer Holdings
Best and most informative course on this topic that I have sat in
| This was not the first course relating to this subject that I have sat in however, I did find this the best and most informative due to the practical samples used. |
CPV Ltd
Tutor clearly had the course material at his fingertips
| The tutor clearly had the course material at his fingertips and could explain in an engaging and straightforward manner. He made the course interesting and useful. Excellent. |
The University Of Sheffield
Gave me greater confidence in my abilities
| The group discussion both in and outside the breakout rooms gave me greater confidence in my abilities and knowledge. |
Clarke Chapman Fm
Loved it!
| The tutor was so passionate, gave lots of personal examples and made everything really clear. It was great we had lots of exercises to do as well. Loved it! |
Environment Agency
Applying what we learnt was the best way to implement all the information
| Very knowledgeable tutor. Nigel created a very friendly and relaxed atmosphere which was ideal for learning. My favourite part was when we had to audit him as a facilities manager. I found that applying what we learnt was the best way to implement all that information we have been given. |
Millbrook Group Limited