Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPhenomenal tutor
| Dave Ashton was phenomenal. Absolutely knew the content inside and out and brought so much real life experience to the course. He made it all relatable to everyday situations. Cannot fault him as a tutor and wish he could deliver every course I need to do! |
QinetiQ Ltd
I will be back for further courses in the future
| Both the tutor and class content exceeded my expectations. Liz was great at how she delivered the course with a friendly approach and lots of advice. The course content was well set out and insightful. I will be back for further courses in the future. |
PAH Building & Construction Ltd
Feel I have a better overall understanding of ISO 22000
| I came into the course not knowing anything regarding ISO, after reading the booklet and on the course interacting, I feel like I have a better overall understanding of ISO 22000, and what is expected to gain it. |
Grissan Engineering Services Ltd
Great communication and well paced
| A very engaging and knowledgeable tutor. Great communication and well paced, which made the day enjoyable and the time flew by! |
Lkab Minerals Ltd
The information was made easy to absorb
| Rachael was an excellent tutor who made it very interesting and easy to absorb the information. She interacted well with us and was knowledgeable. The pace of the day was good, and I found having the paper booklet really useful to make notes in. What I learnt has given me more information to help me with my role. |
Natural Environment Research Council
Extremely engaging tutor
| Dave was extremely engaging and kept my attention throughout the entire week. |
EDF Energy Ltd