Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetCourse content was exactly what we were hoping for
| Having completed an ISO Internal Auditing course a few years ago with another training provider and having a poor experience with that, I was hoping this wasn’t going to be the case by selecting another training provider – Bywater course content was exactly what we were hoping for and to complete what we wanted to achieve. |
Bathgate Flooring Ltd
All explained really well
| Cheryl was a really good tutor – knew the standard inside out and could explain all very well. |
Morgan Sindall Construction And Infrastructure Ltd
The best course tutor I have had
| I expected the course to be hard to follow as someone with a learning difficulty, which was not the case. I also struggle to keep focus on courses normally, again this wasn’t the case. The tutor, Karen, was very engaging and warm. I would say the best course tutor I have had. |
Submarine Delivery Agency
Tutor's attention to detail and professional attitude was excellent
| Alan was extremely engaging with the course team which made the learning so much easier. His professional attitude and attention to detail was excellent. |
Husqvarna UK Ltd
Real life experiences helped the tutor to get his points across really well
| Vittorio made the 3 day course fun and used plenty of real life experiences to get his points across which I found worked really well. |
Wanner International Ltd
Very well-run and relevant course
| This was a very well-run course, excellent tutor John Richardson, relevant information, scenarios and course content. |
Uav Engines Ltd