Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHighly recommend the tutor
| The tutor, Alan, was extremely professional, presented the course very well, had an excellent understanding of what he was tutoring and even helped to apply it to some of our own work. Highly recommend him for any future training needs. |
Eurotec International Plc
Challenged in a supportive way by the tutor
| The tutor had plenty of experience to share, was friendly and engaging, challenged us in a supportive way. |
Network Rail
Very professional, knowledgeable and engaging tutor
| Keith was very professional, whilst keeping the group engaged. He was also very knowledgeable in the subject and the wider H&S profession. |
Home Office
Exceptionally well-handled delivery of the course
| It is the second course I’ve done through Bywater and yet again the delivery of the course material, the course admin and logistics were exceptionally well handled. The Virtual Classroom was also great. |
C&D Access Ltd
Gained really useful insight from the brilliant tutor
| Nigel was brilliant and built an amazing rapport with our small group. He shared his experiences and gave really useful insight to help our understanding of the course content. |
Private
Highly knowledgeable tutor involved all the participants
| A good tutor always raises the level of the course. Our tutor presented a high level of knowledge in the presented topic, theory and practice. All participants were involved. |
GrandVision Tech Centre