Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery useful course content
| The content was very useful and some really good real life examples were provided. |
English Language Learning
Very informative, interactive and interesting
| The instructor was extremely informed and answered all our questions. He was great to do the online course. The course was very informative, interactive and interesting. |
English Language Learning
Very comprehensive course information
| The course information was very comprehensive and I learnt a lot. |
M Group Services
The tutor made examples relevant and relatable
| It felt like Vittorio understood what we needed to get out of the training. He was able to translate examples into things that were relevant and relatable to us. Additionally, he was patient with us |
Bristol City Council
Enjoyable and interactive course
| The tutor was very thorough and made the course enjoyable and interactive. |
Forensic Analytics Ltd
Tutor enabled us to do our very best
| The tutor was able to deliver the course to us 8 delegates with ease, enabling us to do our very best. |
Bombardier Services (UK) Limited