Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFriendly and calm atmosphere created by the tutor
Karen was an excellent tutor who made the course engaging and extremely interesting by creating a friendly, calm atmosphere. She made the topic simple and easy to follow. Particularly liked the real life examples.
Astutis
Very impressed by all aspects of the delivery
Dipvandana, the course tutor was excellent. Very impressed by all aspects of her delivery of the course.
Scottish Power
Tutor's industry knowledge was incredible
The tutor was incredibly knowledgeable in the industry.
Eryri Consulting Limited
Spot on
Tutor was excellent. Easy to understand, presentation was good. Plenty of breaks. Spot on.
3t Global
Learned so much from the training
The tutor had a wealth of knowledge. Jeff was a brilliant mentor and I learned so much from completing the training.
Transport For Wales Rail Limited
Excellent delivery with a confident approach
Dip, is a very experience tutor with masses of knowledge within the scope of the course and her enthusiasm for the subject was the driving force behind the course, excellent delivery with a confident and emphatic approach.
The Constructions Industry Training Board (CITB)