Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetEncouraging, passionate and obviously experienced trainers
Very knowledgeable and also very engaging tutors. I believe they got the best out of us. Both were passionate and obviously experienced, knew what they were talking about but they didn’t preach, and encouraged us to contribute in a supportive way.
Bekaert
Course content made relevant to each delegate's area of work
Richy was engaging and helped to make the course content relevant to the various sectors and work places of course attendees, making it easier to understand.
Graphic Packaging International Europe UK Ltd
Excellently delivered course, tailored to our specific requirements
There was multiple points that exceeded my expectation but specifically the tutors were excellent at delivering the course, the way they tailored it to meet our specific requirements while getting all the content across.
Bekaert
Very informative and helpful course that I can apply to my role
The training material was very informative to develop my knowledge of supplier contracts, and to apply this in my role. I found the supplier positioning exercise particularly helpful to apply this in my role within Procurement.
Intelligent Energy Limited
Laid foundations for improved Root Cause Analysis methodology
Good tools and templates supplied to help implement and lay foundations for improved RCA methodology. David was very knowledgeable and delivered the course very well.
Trillium Flow Services (UK) Ltd
One of the best tutors I've seen
David was extremely knowledgeable, held the rooms attention well and had a good balance between theoretical and actual stories which apply to the topic. At no point did I think we were getting taught, felt more like a discussion between peers. Probably one of the best tutors that I have seen.
Trillium Flow Services (UK) Ltd