Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGenuinely impressed
The tutor was able to adapt and flex assignments around the strengths and weaknesses of those attending very quickly, this tested my ability to adapt and brought out the best in less experienced attendees and I was genuinely impressed with how good the workshop exercises were as a result.
Inertia Consulting Limited
My knowledge on the topic improved greatly
Course content was really informative with lots of relevant content and workshops in the 2 days and all explained well by the tutor in an enthusiastic manor. I felt that my knowledge on the topic has greatly improvement despite being only a 2 day course.
Nexperia UK Ltd
Very encouraging and supportive tutor
Richy was very knowledgeable on the subject and I found him to be very encouraging and supportive throughout and really helped all candidates on the course.
Morgan Sindall Construction & Infastructure Ltd
Successfully maintained alertness and interest
I have been in the sales industry for 30 years and attended a considerable amount of training courses in that time. I found Elaine easy to listen to with a course adjusted to maintaining alertness and interest.
Ciga Healthcare
Overall fantastic course
The course overall was fantastic and it gave me the opportunity to clear the information I already knew from experience and also delve deeper. Richard is a fantastic tutor and his knowledge is great and he has the ability to pass that on to his classroom.
Manchester University NHS Foundation Trust
Great teaching environment
Karen was an amazing tutor – she was really enthusiastic, encouraging and flexible which made it a really great teaching environment.
Purple Cow Training Ltd