Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVery pleased with the whole experience
The tutor was very knowledgeable and willing to help. He had made it a very friendly atmosphere which made it easier to learn. The whole process worked very well and I am pleased with the whole experience.
Metocean Telematics UK
Highly knowledgeable and encouraging tutor
The tutor was highly knowledgeable in this field, encouraging you to look further at the subject rather than what was just in front of you.
Denholm Good Logistics
Superb tutor
Tim was a superb tutor, he kept the course moving, very knowledgeable and excellent at keeping everyone fully engaged.
BM Trada
Really beneficial learning approach from the tutor
I thought Gary was an excellent tutor. Initially, the idea of a two-day course with tests felt a bit daunting, but Gary made the content engaging and kept the sessions as interactive as possible. I found this approach really beneficial to our learning.
Songa Shipmanagement Ltd
Very useful practical workshops
The tutor was very knowledgeable and presented the course very well. The role plays were great and will be very useful to allow us to practically undertake audits ourselves.
Galliford Try
Effective group discussions and activities
Gary was easy going, made the course content far more understandable through the use of roleplay and group based discussion.
Songa Shipmanagement Ltd