Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAbsolutely first class from start to finish
| The whole process, from initial inquiry, through the booking with Darren, all the way to the tuition to our party of delegates, was absolutely first class. We all found Momcilo’s tuition to be a great experience. |
Portsmouth City Council
Thoroughly satisfied with the whole process
Momcilo captivates his audience, is equally informative as he is charismatic, and he displayed an ability to provide an engaging 8 hour training session in a way I have not seen in my professional career. I was thoroughly satisfied with the whole process, as were each of the delegates who I have spoken to since.
Portsmouth City Council
Tutor made the content applicable and easy to digest
| Momcilo was fantastic, clearly demonstrated his lengthy experience and was able to put it in simple terms so it was applicable and easy to digest. |
Avon And Somerset Constabulary
Bywater's tutors have been outstanding
| All of the tutors that I have experienced so far with Bywater have been outstanding – very knowledgeable and great at delivering the training. |
Grissan Engineering Services Ltd
Already pushing forward a plan within my organisation since the course
| I learnt a lot from the course and feel like the group work we did pushed along a few ideas I already had. Since the course I have already come up with a plan, presented it to my manager and have been encouraged to push forward with it. |
Greene King Brewing & Retailing Ltd
Tutor helped us to apply the course content to our business
| Cheryl’s experience within the industry was evident. She tried to understand our business and how the course can fit with what we do, so that we can apply the content. She was brilliant. |
The British Society Of Plant Breeders Ltd