Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse material was made easy to understand even for those without much experience in auditing
| Richard was able to explain the material in a way that was easy to understand, especially for someone like me who does not have any major experience in auditing or the use of ISO 45001. |
Inspiro Learning Limited
Content was made to fit the different angles of contract management for each delegate
| Tutor was very engaging given that the topic could be very dry. Really well maneuvered to make the content fit three different angles of contract management for colleagues in the room. |
Avanti West Coast
Very impressed
| Momcilo the tutor was excellent as well as the venue, great food and beautiful building. I work in training myself and I was very impressed with the tutor’s teaching styles and ability to keep everyone engaged. I thoroughly enjoyed the course more than I thought I would. |
SERT Group Limited
Interactive, professional and very engaging tutor
| Richy was an excellent tutor: interactive, professional and very engaging, I would strongly recommend him as an instructor, and encourage people to attend any course he is instructing on. |
Capita Business Services Ltd
The tutors breadth of experience added context and clarity
| Mike was clearly very knowledgeable and experienced in all thins ISO, not just 27001, which was very useful and his experiences added context and clarity in a number of key areas. |
Tribeca Technology Group
Now feel more able to assess our systems and documentation
| My understanding of ISO requirements was greatly improved and I now feel better able to assess our systems and documentation. |
Brown & May Marine Ltd