Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetNot having any auditing experience, I feel like I gained a lot from the course.
| The tutor was amazing. She clearly knows her job inside out, back to front and upside down. We could not have had a better tutor. Not having any auditing experience, I feel like I gained a lot from the course. |
The British Society Of Plant Breeders Ltd
Enthusiastic, entertaining and welcoming tutor
| Tim was lovely. Really enthusiastic and welcoming! Made everyone on the course feel comfortable and therefore people were happy to take part in group tasks. He was really entertaining and made everyone laugh, delivered the course content well and was an expert in ISO 17025. |
Cheshire Constabulary Headquarters
Discussions, techniques and tools were applied our area of work
| The course had lots of practical components, applying discussions, techniques and tools to our own work area. The tutor was also excellent. |
Solihull Metropolitan Borough Council
Virtual classroom is very convenient
[Virtual training] is a very convenient way for people like myself with a young family at home to not have to travel and stay away to attend courses.
Inidam Ltd
Tutor adapted the course very well to suit our needs
| Simon was very good at adapting the course content to suit our needs and what we wanted to learn from the course. |
Solihull Metropolitan Borough Council
Learnt and took away a lot from the experience
| Alan took the time to learn our speciality and geared his knowledge into the sector that we work in. He was empathetic to our learning needs, many of us attending this training for the first time. I learnt a lot and took away a lot from the experience. |
Sellafield Ltd