Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetQuite impressive approach to pre-printed course materials
| Bywater’s approach to the pre-printed course materials provision is quite impressive. |
Private
I cannot believe how much I learnt on the course
| Cheryl was an incredible tutor that made the course enjoyable. I cannot believe how much I have learnt, considering that I knew little about auditing. |
Socotec UK Limited
Picked up some very useful information
| I wasn’t quite sure how much I would be able to apply but picked up some very useful information that I will be able to use moving forward |
Mitsubishi Electric Europe B.V.
Left the course in a much better place to apply what we had learnt
| The way the tutor had ran the course really helped us to interact with the content. So, as a result, we were left in a much better place to then apply what we had learnt during the day. |
A&O It Group
Tutor provided plenty of insight
| Keith was extremely pleasant throughout the course, provided plenty of insight, and kept me captivated and engaged. The course was overall well split across 2 days and the activities allowed for plenty of questions to be asked and answered. |
A&O It Group
Taught exactly how to audit internally and its importance
| Alan made the experience very enjoyable. I had huge reservations about the course but Alan was able to teach us exactly how to audit internally and the importance of it as a business. |
Ajar Technology