Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetLearnt a lot despite feeling familiar with ISO standards prior to the course
The tutor was very engaging on what could be a dry subject. She made it fun and interesting. Even though I thought I was quite familiar with the layout of ISO standards, I still learnt a lot.
Vivergo Fuels
Very clear and easy to follow tutor
| The tutor was great at explaining things, very clear and easy to follow, used personal examples to help us understand, helped clear up any questions or things we didn’t understand. |
Young Calibration
Ground-breaking experience from the tutor
| The tutor is such an excellent expert in this area with ground breaking experience. |
BBA
Really useful training materials
| The book to follow along the taught course material made it really easy for the information to be taught, reviewed and sink in fully. |
MWH Treatment Ltd
Well focused and engaging course delivery
| The tutor had excellent subject knowledge. Course delivery was engaging and well focused. |
UK Health Security Agency (UKHSA)
Extremely helpful and engaging tutor
| The virtual classroom worked really well – mostly because our Tutor was extremely helpful and engaging. And we had content sent to us in advance. |
Morrison Telecom Services