Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetIncredible tutor - made me feel so at ease
| I got very worked up before the course, I was unsure what to expect as this is the first one I have ever attended. The tutor was incredible, made me feel so at ease and simplified and explained everything in a very informative way. I left day 1 of the course excited for day 2. All aspects were covered and very informative. This then enabled me to apply what I have learnt within my job role. |
Inidam Ltd
Comprehensive, entertaining, relevant and very informative
| The tutor had a wealth of experience and was able to deliver this in context. She maintained group participation and was able to answer all questions posed in a comprehensive manner. She created a learning environment for the course that was comprehensive, entertaining, relevant and very informative. |
Framatome Limited
I would highly recommend to anyone
The booking system was easy and simple. I booked quite close to the course date and all documents were delivered to me very quickly prior to the date. Emails were responded to very quickly also. I would highly recommend to anyone wanting to do a ISO 17025 internal audit course.
Inidam Ltd
Tutor made the subject content applicable to real life situations
| Keith made the subject content applicable to real life situations, used his evident knowledge to very good effect. |
Harris Computer
The course was clear and very well put together
| I have just recently taken on the role as Quality Manager, I feel more competent and confident in my role after completing this course. I really enjoyed the course, very well put together and clear, understandable teaching from Elaine, she was very personable and professional. |
East Lancashire Hospitals Nhs Trust
Tutor made the course interesting, interactive and fun
| Tim is an excellent trainer, he took a subject that has the potential to be extremely dry and made it interesting, interactive and fun. I enjoyed the course which has made me absorb the content better than I would had if I had been bored. Tim has a very specific way of making the standards and the internal auditors process sound like common sense – which is also very helpful. The course was well paced, with plenty of time for additional questions. |
Derbyshire Constabulary