Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse content will definitely stay with us for a long time
| A lot of great examples were provided. Great exercises as well as very good ‘role play’ during which we were all really engaged and the content of it will definitely stay with us all for a long time which furthermore can be used in our work practice. |
RES Ltd
Eager to implement the knowledge I've acquired from the course
| Eager to implement the knowledge I’ve acquired into our business operations in 2024. It aligns perfectly with our ongoing commitment to enhancing efficiency and streamlining processes for continual improvement within our organisation. |
Vital Energi Ltd
Would gladly attend any training taught by this tutor
| The Tutor was absolutely excellent, his knowledge and presentation style meant that all the key points were delivered and understood by the entire class. I would gladly attend any training being taught by him. |
STS Aviation Services
Given uncomplicated answers to any questions we had
The whole course was delivered so that people like me, who haven’t had any experience with ISO 9001, were free to ask questions to tutor Liz anytime and answers were not over complicated.
It-Is International Ltd (Novacyt Group)
Really engaging, patient and helpful tutor
| Rachael was an excellent tutor, really engaging, patient and helpful! |
Savills
Would definitely attend a virtual course again
| I have never been a fan of distance learning but as my first experience of Virtual Classroom I would definitely do again. |
Private