Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExceptional tutoring
| The tutoring was exceptional. The course was taught in such a way so as understanding was made easy, and application of each days learning was easily applied via the work shop exercises and hence easily retained in memory. His knowledge was exceptional and the manner in which he taught was friendly and professional and the pace of his teaching was always considerate to the level of understanding to all trainees. |
Probe Oil Tools Ltd
A pleasure to learn from the tutor for the day
| Tim is very experienced in his field and was a pleasure to learn from him for the day. |
TUV SUD Ltd
Tutor ensured that we got the most out of the course
| Richard was really enthusiastic and knowledgeable and tailored the content to our previous experience and knowledge to ensure we learnt the most we could. |
Salisbury NHS Foundation Trust
Interacting with diverse group of participants was valuable
I was able to interact with a diverse group of participants which lead to valuable exchanges of ideas, peer learning, and networking opportunities. Throughout the course it was customised to address the specific needs and goals of the participants which was particularly impactful.
Dixon Chew
Gained a solid understanding despite starting with no prior experience with ISO 14001
| Sarah made the course interesting, had everyone interacting with each other, and explained everything in an easy to understand manner. I had zero experience with ISO 14001 but at the end of the course I have gained a solid overview. |
Petards Joyce Loebl
Now fully appreciate how 5S will improve everyday working
| Having started knowing little about the subject, after the training can full appreciate how this will improve everyday working once set up. |
Now Training Ltd