Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetMade to feel very comfortable despite having little prior knowledge
| The course in general exceeded my expectations. I went with little internal auditing experience & little knowledge of ISO 9001:2015 compared to other candidates, and thought I would be out of my depth but felt very comfortable with what we were learning. The venue was nice, easy to get to and provided good facilities and food/drink. |
MARS Horsecare UK Ltd
Sharpened my skills and auditing style
| I have been auditing for many years and have passed the course about 10 years ago- I wasn’t sure what I would learn beyond what I already knew. However it really has sharpened my skills and auditing style and I have already been able to apply the methodologies. |
Nuclear Waste Services
Wonderfully upbeat tutor inject life into the content
| David brought a wonderfully upbeat energy and a fantastic sense of humour to the course. He injected life into the content, which must be hard to do, but as he explained, he loves his work, which really showed throughout the training. He was a pleasure to work with and if I ever had another Bywater course, I would hope it’s with him. |
B L Acoustics Ltd
Virtual classroom surpassed all of my expectations and was very interactive
| I booked the virtual classroom in an attempt to save time and money, worrying that it would not be very interactive. However, the virtual classroom course surpassed all of my expectations. The tutor, Melanie brought a lot of real world experience and I was very impressed with her ability to keep the online course interactive. All participants developed relationships as I’d have expected doing so in real life. |
Stone Management Group
Brilliant course, the time flew by
| The course itself was brilliant, everyone was engaged with high energy levels and the time just flew by, we had a small group, which in our case worked well. The tutor was very good at explaining the content, answering questions, giving examples. |
AkzoNobel
Tutor invited collaboration and created a positive atmosphere
| Liz is consistently a fantastic tutor. Breaks down the complex course content very well, invites collaboration and fosters a positive atmosphere. |
Primer Design Ltd