Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent tutor enhanced the course material
| Excellent tutor who used his experience to enhance the course material. Good use of breaks for the virtual format and course program adapted to previous knowledge of the group. |
Network Rail
Tutor made the course interesting and fun
| Due to the topic, I thought the course may be slightly boring but Craig made the course interesting and dare I say it…fun! |
HSS Training
Clear and easy booking process, and very useful training materials
| Ease of booking and payment, there was provided with the information to attend a course (joining instructions etc, needed material, etc). Instructions before the course were clear and straightforward. All the sent materials -before the course and at the time of the course -are very useful and I hope that they will be helpful for me in future. |
Brilliant tutor, can't recommend him enough
| Richard was brilliant. I can’t lie and say I was super excited to look through standards and clauses for 2 solid days but Richard made it enjoyable. He was friendly, informational, and spoke to us on our level. Can’t recommend him enough. |
BM Trada
Good balance of explanation and workshops
| A useful course very well delivered by Alan. A good balance of explanation and workshops interspersed with examples. |
Forensic Collision Investigation Network
Gained a higher level of understanding than expected
| I gained a higher level of understanding of the course subject than I expected I would. |
The Iso Centre Ltd