Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent, supportive and knowledgeable tutor
| Craig the tutor was excellent, really enjoyed the way he presented and supported those on the course with a vast knowledge from his experiences. |
Norse Group
Very high standard training
| Very high standard training. Tutor and the content were amazing. |
ABP UK
Very helpful tutor enabled me to understand ISO 45001
| I feel that I now have a greater understanding of my chosen subject. The tutor was extremely knowledgeable and very helpful on all aspects, enabling me to understand ISO45001. |
Sodexo
Highly productive and interactive
| The tutor clearly demonstrated excellent knowledge on the standards, and the topic being covered. The interactivity was not hindered by the fact the course was online. Breakout sessions were great and highly productive. |
G4S Fm
Very useful training materials sent to us before the course
| I thought the booklet that was sent to our home address was very useful, its nice to have a document rather than everything being on screen, especially with it being a virtual course. I think the booklet will be very useful as a quick point of reference in the future. |
Scottish Power C/O Hemsley Fraser
Very helpful and practice-oriented course
| The course was very practice-oriented, very helpful the role plays and practical examples. The tutor was very good too. |
Scottish Power C/O Hemsley Fraser