Before and during the course FAQs

Yes we do coach delegates during the course in readiness for the exam. Our aim is success for every delegate.

Yes, you can substitute one person for another on a course at no additional cost. Please inform Bywater in writing as soon as possible so that we can make the necessary arrangements.

You can contact the training team on 0333 123 9001 or contact@bywater.co.uk

All bookings can be cancelled or transferred free of charge up to 13 working days before the course start date. After this invoices will not be refunded or credited.

No claim can be made for a delegate’s inability to attend should the course otherwise run as intended.

Read our full terms and conditions for public training courses.

If you are advised that you have failed the exam, it may be possible to appeal against the result, and the CQI and IRCA instructions explain the circumstances in which you may do this.

Otherwise, you may book a re-sit for the exam. Please contact us for further information.

Yes, there is a 2 hour closed book exam on the final day of the course. Extra time is available in some instances, for example where English in your second language.

Yes, talk to us about our dedicated training offering. Just call us on 0333 1239001 to discuss and request a quote.

Be aware that CQI and IRCA sees breaches of its rules of conduct as very serious. It will investigate any potential breaches, and may void your exam and even disqualify you from taking the exam again for a fixed period or permanently if it finds you have broken its regulations. The guidance you will be sent before the exam gives full details of requirements.

Yes, there is a 20 minute multiple choice test on the last day of the training course.

Call our training team on 0333 123 9001 or use the Live Chat available on our website at www.bywater.co.uk

Bywater expects to receive your results within 10 UK working days and will then notify you.